Return Policy

Topdoon Return Policy
At Topdoon, we want every decor item to exceed your expectations. To ensure a smooth return, please review the following guidelines.

Order Cancellation

You can only cancel an order if the order has not yet been processed. Once the decor item has been shipped, the order cannot be canceled.

Return/Refund Eligibility

30-Day Period: Please request a return within 30 days of receipt.

Item Condition Requirements:

Unused, in original packaging (including protective case).

All labels, instructions, and accessories intact.

No scratches, discoloration, or damage.

Return Process

Contact Us:
Send an email to support@topdoon.com and include the following information:

→ Order Number

→ Reason for Return (e.g., "Damaged, Defective," "Design Doesn't Match")

→ Photos/Videos (if damaged)

Approval:
We will respond to your return request within 2 business days.

Refund Processing
We will refund your original payment method within 1-3 business days after receiving and inspecting the item.
Bank processing time is 5-10 days.
Return Shipping
Scenario: Who pays?

Damaged/defective jewelry (topdoon)

Wrong item shipped (topdoon)

Customers who change their mind (e.g., style/size)

We provide a free return label for eligible returns.

Non-returnable items

Custom-designed jewelry (personalized color/pattern).

Opened or used products (for hygiene/safety reasons).

Final sale items marked "non-returnable" at checkout.

Have questions?

Contact us at support@topdoon.com—we'll help your room look brand new! ✨